Card complaints continue

Confusion surrounding the $100 Revive Morwell cards has continued with claims residents have been told their replacements would not arrive in time for use.

The $100 cards were mailed to residents by Hazelwood mine operator GDF SUEZ, with the company vowing to replace any that were stolen from mailboxes.

One Avondale Road resident told The Express she returned to her home after being away the week the cards were delivered to find no voucher in her mail box.

She said when she phoned the company on Tuesday morning, the staff member advised her the card would be cancelled, but “in all probability” she would not receive a replacement.

Another resident said he was told he would have to wait four weeks for a replacement to be sent out.

However, GDF SUEZ spokesperson Trevor Rowe said the information they received was wrong.

“We are in the process of packing replacement cards for those individuals who have reported missing cards, and will be distributing these early this week to ensure that no one is disadvantaged and still has adequate time to spend their voucher which is valid until 30 June,” Mr Rowe said.

“We are confident people are receiving the correct advice.

“We’re sorry if there has been confusion, but the important thing is that people will receive their replacement cards.”

To report a missing card, phone 5177 2380.