LATROBE Regional Hospital has rated favourably in a patient satisfaction survey of Victoria’s hospitals conducted by the State Government.
State Health Minister David Davis released the Victorian Patient Satisfaction Monitor Annual Report for 2010-2011 this week and results showed LRH rated 75.3 out of 100 – a score the government deemed ‘good’.
Mr Davis said the state’s hospitals had recorded significant increases in patient satisfaction during the surveyed period.
He said the survey allowed patients to highlight “the positives about our public hospitals and point out areas for improvement”.
The survey asked patients to reflect on how they felt about their time spent in hospital including admission, care provided by doctors and nurses, complaints management, meals, physical environment and discharge to follow up.
According to Mr Davis no hospital received a ‘fair’ rating and the positive results were “testament to our dedicated doctors, nurses and other hospital staff who can be truly proud of the difference they make to lives of Victorian patients each and every day.”
LRH chief executive Peter Craighead said the hospital welcomed the results as “an indication of how the hospital is travelling and where it needs to improve”.
He said the hospital reflected on the survey’s responses for planning purposes.
“We strive for excellence in all aspects of patient care; this includes everything from medical care, to the cleanliness of the hospital to the food,” he said.